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Baroness Lister of Burtersett to ask His Majesty's Government how they are publicising to (1) claimants, and (2) advisers, the facility that exists for claimants to make and maintain a universal credit claim not online in cases where they would have difficulty with a digital claim; and what steps have they taken to ensure that (a) universal credit work coaches, and (b) subcontracted telephony agents, are aware of this facility.  HL3151

Question HL3151: tabled on 2 November 2022 and due for answer by 16 November 2022

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Question text

Baroness Lister of Burtersett to ask His Majesty's Government how they are publicising to (1) claimants, and (2) advisers, the facility that exists for claimants to make and maintain a universal credit claim not online in cases where they would have difficulty with a digital claim; and what steps have they taken to ensure that (a) universal credit work coaches, and (b) subcontracted telephony agents, are aware of this facility.  HL3151
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Baroness Lister of Burtersett
Labour
Life peer