This question has been answered by the relevant Government Department.
Lord MacKenzie of Culkein to ask Her Majesty's Government why HM Passport Office (HMPO) has withdrawn the Parliamentary Liaison Team function and discontinued the designated parliamentary helpline; and why the recorded message from HMPO on the discontinued advice and assistance helpline gives some advice for future contacts in respect of Members of the House of Commons but does not do so for members of the House of Lords. HL2606
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Lord MacKenzie of Culkein