This question has been answered by the relevant Government Department.
Question text
Lord Moonie to ask Her Majesty's Government what criteria are used by HMRC to decide whether calls to their helpline are recorded as answered for the purposes of published statistics; and whether an automated response constitutes an answered call. HL17672
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Date Answered
Monday 9 September 2019
Member's Registered Interests
There are no interests to show.
Main Member
Lord Moonie
Non-affiliated
Life peer