This question has been answered by the relevant Government Department.
Lord Shinkwin to ask Her Majesty's Government what measures have been put in place since the publication of the National Audit Office report, Supporting Disabled People to Work, to better measure the outcomes of their job centre offer, specifically around measuring (1) progress towards work; (2) time spent with customers; (3) customer satisfaction; and (4) data on satisfaction or quality of referrals to third party provision. HL5939
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