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Lord Shinkwin to ask Her Majesty's Government what measures have been put in place since the publication of the National Audit Office report, Supporting Disabled People to Work, to better measure the outcomes of their job centre offer, specifically around measuring (1) progress towards work; (2) time spent with customers; (3) customer satisfaction; and (4) data on satisfaction or quality of referrals to third party provision.  HL5939

Question HL5939: tabled on 18 June 2020 and due for answer by 2 July 2020

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Question text

Lord Shinkwin to ask Her Majesty's Government what measures have been put in place since the publication of the National Audit Office report, Supporting Disabled People to Work, to better measure the outcomes of their job centre offer, specifically around measuring (1) progress towards work; (2) time spent with customers; (3) customer satisfaction; and (4) data on satisfaction or quality of referrals to third party provision.  HL5939
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Lord Shinkwin
Conservative
Life peer