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Question HL5927: tabled on 18 June 2020 and due for answer by 2 July 2020

This type of business sits within the Questions & Statements category.

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Question text

To ask Her Majesty's Government what steps they are taking to ensure that rail companies communicate effectively with passengers about the season ticket refund process; and whether the length of time it is taking to refund such claims is acceptable in view of the Secretary of State for Transport’s commitment to such refunds on 23 March so that "no one is unfairly out of pocket for doing the right thing".
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