House of Lords Business
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Baroness Greengross to ask Her Majesty's Government, following the suspension of all casework by the Local Government and Social Care Ombudsman between 26 March and 29 June due to the COVID-19 pandemic, what steps they have taken to ensure that complaints made during that period were handled in line with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009; and what steps they are now taking to ensure that complaints about adult social care are handled appropriately.  HL7647

Question HL7647: tabled on 2 September 2020 and due for answer by 16 September 2020

This type of business sits within the Questions & Statements category.

This question has been answered by the relevant Government Department.

Question text

Baroness Greengross to ask Her Majesty's Government, following the suspension of all casework by the Local Government and Social Care Ombudsman between 26 March and 29 June due to the COVID-19 pandemic, what steps they have taken to ensure that complaints made during that period were handled in line with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009; and what steps they are now taking to ensure that complaints about adult social care are handled appropriately.  HL7647
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Date Answered

Monday 14 September 2020

Member's Registered Interests

There are no interests to show.

Main Member

Baroness Greengross
Crossbench
Life peer