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Baroness Randerson to ask Her Majesty's Government what assessment they have made of the findings by Which? that British Airways and Easyjet had required customers to accept vouchers rather than refunds when they were unable to fly because of COVID-19 restrictions; and what steps they intend to take to ensure that those airlines adopt procedures that make it easy for customers to claim refunds.  HL10244

Question HL10244: tabled on 11 November 2020 and due for answer by 25 November 2020

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Question text

To ask Her Majesty's Government what assessment they have made of the findings by Which? that British Airways and Easyjet had required customers to accept vouchers rather than refunds when they were unable to fly because of COVID-19 restrictions; and what steps they intend to take to ensure that those airlines adopt procedures that make it easy for customers to claim refunds.
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