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Lord Black of Brentwood to ask Her Majesty's Government what use they have made of (1) focus groups, and (2) other qualitative techniques, to improve the functioning of (a) the Pension Service, and (b) the Department for Work and Pensions.  HL1671

Question HL1671: tabled on 5 July 2021 and due for answer by 19 July 2021

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Question text

To ask Her Majesty's Government what use they have made of (1) focus groups, and (2) other qualitative techniques, to improve the functioning of (a) the Pension Service, and (b) the Department for Work and Pensions.
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